I. How we use the data we gather
A. Handling of the B2B commercial relationship
ACB+ as Data Controller processes your personal data for the purpose of managing your customer account and our commercial relationship, and in particular for the purposes of receiving, attending to and storing details of your orders, of enabling your accounting documents to be up/downloaded and consulted, and of enabling you to benefit from personalised promotions and recommendations.
The legal bases of this processing are the performance of contracts made or to be made with ACB+, your consent, and ACB+’s legitimate interests. ACB+’s legitimate interests are the need to put in place and improve our tools for the distance selling of our products and services and also to constantly improve our services to our customers, not least by improving our knowledge of their professional requirements.
You can withdraw your consent at any time. If you withdraw your consent this will not retrospectively delegitimize the gathering and storing of your data which took place before that withdrawal.
The data gathered are essential for this service, and are disclosed to the relevant department at ACB+ and to any service providers we commission. Your data are kept throughout the contractual relationship, and longer if the law requires.
B. Subscription to the newsletter
ACB+ as Data Controller processes your personal data for the purpose of managing and attending to your subscription to the newsletter. Our newsletters include information about our existing products and services and also about new products and services, and exclusive offers which might interest you. The legal basis for this processing is your consent.
You can withdraw your consent at any time. If you withdraw your consent this will not retrospectively delegitimize the gathering and storing of your data which took place before that withdrawal. You can unsubscribe completely from our newsletters by clicking on the “Unsubscribe” link to be found on all our newsletters. Please note that if you ask us to stop sending you newsletters we shall still keep some of your personal information and your request, in order that we can be sure that your name has indeed been removed from the newsletter mailing list.
The data gathered are essential for this service, and are disclosed to the relevant department at ACB+ and to any service providers we commission, for purposes which include the forwarding of e-mails. Your data are kept for three years from the end of the commercial relationship or from the date on which they were gathered or from the last time you contact us.
C. Communications to B2B prospective customers
Please note that ACB+ as Data Controller processes your personal data for the purpose of offering you products and services.
The legal basis of this processing is our legitimate interests. ACB+’s legitimate interests are the need to put in place and improve our canvassing and marketing tools as part of the distance selling of our products and services.
For that purpose, we may have already had occasion to gather the following personal data concerning you:
– Title, Last Name, First name
– Telephone number
– e-mail address
– Fax number
– Business information
These data are disclosed to the relevant department at ACB+ and to any service providers we commission. Your data are kept for three years from the date on which they were gathered or from the last time you contact us.
II. What data we gather
“Personal data” are all items of information that could enable you to be personally identified, directly or indirectly. We may gather your personal data when you give an order to ACB+ or in the course of conversations or correspondence with ACB+’s representatives or at an event organised by ACB+. The personal data we gather about you depend on the kind of interaction between us; they may include any of the following:
A. details provided by you directly
1. Contact details
We gather your professional contact details, including last name, first name, postal address, telephone number, fax number, e-mail address &c.
2. Account data
We gather information such as the way(s) in which you have purchased items from ACB+, your transaction history, invoices and any other service connected with the account you have created.
We gather details of your preferences and interests in connection with our products, and details of how you prefer to be contacted.
4. Data on social media
Our website may contain optional links to social media enabling you to share information with your social networks or interact with us. Depending on their nature, the use of these functions may result in data concerning you being gathered and shared. We urge you to check the privacy policies of the social media you use and your account settings on each of them, so that you know what kinds of data are gathered, used and shared by those websites.
5. Other identifying details
Examples of other identifying details we may gather about you: product serial numbers, details given by you when interacting with our sales or customer service departments in person, online or by telephone or e-mail; your replies to surveys, or additional information you have given to facilitate the delivery of our products and help us answer your queries. You are not obliged to share the personal data we ask for. However, if you choose not to share them we shall in some cases be unable to provide you with ACB+’s services or respond effectively to your queries.
B. Information gathered automatically
1. Product data
We gather data on orders of our products.
2. Web browsing data
We gather details about your visits to our website acbplus.com or to apps or websites “optimised” for us by other companies, including what you do there, the content you view and how you interact with it, the URL you arrived from and other navigating details (such as the pages you view and the links you click on). Some of these details are gathered by our automatic data collection tools including cookies, tags and built-in web links.
3. Anonymous or aggregate data
We may gather anonymous survey replies or other anonymous (aggregate) information.
III. Security of your information
To prevent any unauthorised access or dissemination and to ensure that these data are used properly, we have put in place a number of physical, technical and administrative procedures specially designed to ensure the security of the data we gather or process. ACB+ keeps data only for legitimate commercial purposes, and always in accordance with the law.
IV. Sharing your data
We will not share your personal data except as follows:
A. Sharing with other ACB+ Group companies
We may, for the purposes mentioned in this privacy statement, transfer your personal information to other entities linked in terms of ownership with ACB+. To ensure the security of your personal data such entities have a contractual obligation to comply with our privacy protection requirements. In addition, we give our employees at ACB+ instructions concerning privacy protection. When you access our website, register for a product, or give us your personal information in any other way, you authorize us to transfer your personal information throughout the ACB+ Group in this way.
B. Sharing with service providers
We work with service providers who help us manage or support some aspects of our operation. These service providers may be located in Europe or outside the EU; we may have commissioned them to process online registration, product delivery, content or product personalization, advertising and marketing activities (including personalized digital advertising), IT services, messaging services, data storage, customer satisfaction surveys, debt recovery, and website management or support for acbplus.com. All have a contractual obligation to respect the confidentiality of personal data received from us and never to use them for any other purpose than carrying out their missions as specified in accordance with ACB+’s requirements.
V. Cookies policy
VI. Right of access, right to object, right to withdraw consent
You have the right to access your data, to have them corrected or erased, to object to their processing or have it restricted, to require portability of your data and to specify what should happen to your data after your death. You can also withdraw your consent at any time, or submit a complaint to a supervisory authority. Please note that if you exercise the above rights we shall still keep some of your personal information and your request, in order that we can be sure that your rights have indeed been duly exercised.
You can exercise these rights by writing to firstname.lastname@example.org or to DPO, ACB+, ZI – 249 route de Charentay 69220 Saint-Lager FRANCE attaching or enclosing a copy of an identity document.
VII. Amendments to our declaration of conformity