Q&A Surcharge
💬 1. Why are you applying this surcharge now?
👉 Answer:
We have absorbed cost increases for several months. Recent and sustained changes in economic conditions no longer allow us to continue doing so without impacting the quality of our service.
💬 2. Is this surcharge temporary?
👉 Answer:
Yes, this measure will be reviewed regularly based on market conditions. It is not intended to be permanent.
💬 3. Why a surcharge instead of a standard price increase?
👉 Answer:
The surcharge provides greater transparency and avoids a broad and lasting change to our pricing structure.
💬 4. What does the % apply to specifically?
👉 Answer:
The % surcharge applies to the total invoice amount (excluding shipping costs).
💬 5. Does this apply to all customers?
👉 Answer:
Yes, this measure is applied uniformly, except where specific contractual terms apply.
💬 6. Can this surcharge change?
👉 Answer:
Yes, it may be adjusted upward or downward depending on market developments.
💬 7. Why this %?
👉 Answer:
This level has been set to partially offset cost increases while limiting the impact on our customers.
💬 8. Is there any way to avoid this surcharge?
👉 Answer:
We remain available to review any potential optimizations (order volumes, logistics, order planning) that could help reduce its impact.
